Rancher i San Antonio

“I had a disappointing experience during check-in. When I arrived at the hotel, I had two reservations under my name, but Bella, the employee who assisted me, was very unprofessional from the beginning. She looked at me in an unfriendly way and insisted that I only had one reservation, which was not true. This created an uncomfortable situation for me and my family. We had traveled from Houston and arrived late, and because of this confusion we had to wait almost an hour, close to midnight....

“I gave the hotel another chance but shouldn't have. The room I requested was not available when I arrived because it hadn't been cleaned. Keep in mind that I called upon my arrival in San Antonio. Several wake up calls were scheduled to no avail. I observed a couple who'd asked to access their luggage being told, "This is the last time" by the front desk agent. It shouldn't have mattered if they'd asked 100 times. I've grown weary just writing this. I'll not stay at the Courtyard by...

“Love the place and location and will stay again, but my bed was very uncomfortable and my TV didn’t work for about an hour. Great location ”

“Older hotel. The room was a little run down and outdated. The breakfast was good. ”

“Check hotel and see what's available before you book. Best advise to give. Rooms are clean. Beds are comfy but not if your freaky”

“Had to call to get the tub fixed but was given free breakfast”

“Room was nice. Staff was very friendly. ”

“The location was perfect for the river walk. Also I used this hotel to visit Sea world. Even though there’s plenty of hotels near sea world o preferred being close to the riverwalk ”

“Overall pretty clean hotel ”

“Room damp and smelled musky and moldy.”

“Everything was very nice- from the lobby, to the room, the pool, and the staff. Will stay here every time we visit this area. ”