Rancher i San Antonio

“I had a disappointing experience during check-in. When I arrived at the hotel, I had two reservations under my name, but Bella, the employee who assisted me, was very unprofessional from the beginning. She looked at me in an unfriendly way and insisted that I only had one reservation, which was not true. This created an uncomfortable situation for me and my family. We had traveled from Houston and arrived late, and because of this confusion we had to wait almost an hour, close to midnight....

“I gave the hotel another chance but shouldn't have. The room I requested was not available when I arrived because it hadn't been cleaned. Keep in mind that I called upon my arrival in San Antonio. Several wake up calls were scheduled to no avail. I observed a couple who'd asked to access their luggage being told, "This is the last time" by the front desk agent. It shouldn't have mattered if they'd asked 100 times. I've grown weary just writing this. I'll not stay at the Courtyard by...

“Love the place and location and will stay again, but my bed was very uncomfortable and my TV didn’t work for about an hour. Great location ”

“Best”

“The room was clean but had a REALLY BAD SMELL IT. They asked if I wanted to change rooms but my kids was already unpacked and tired from the long drive there. They didn’t do anything else to accommodate the problem ”

“Had to call to get the tub fixed but was given free breakfast”

“Great ”

“The location was perfect for the river walk. Also I used this hotel to visit Sea world. Even though there’s plenty of hotels near sea world o preferred being close to the riverwalk ”

“They had fruit cups at breakfast which I hate. There was no fresh fruit except apples and bananas. Breakfast was just okay. Waffle line was extremely long and in the way of the other breakfast items. Move the waffle makers to a spot where they are by themselves and not causing a traffic jam in front of the other food. Also, the water in the bathroom took forever to get hot.”

“Room damp and smelled musky and moldy.”

“The outside hot tub was not working. Pool was nice but they are remodeling the hotel so some pool chairs and outside tables were stacked and pushed to the side, like it wasn't organized well. The inside pool is not as big as the picture looks.”