“Cory’s service was exceptional! We didn’t know what to expect from our visit as it was our first time staying at Hacienda del Sol. Upon seeing that my partner, who is 6’5”, had a bit of difficulty navigating the original room that we booked due to his height, he upgraded us to a room that better suited our needs. The complimentary breakfast each morning was another unexpected surprise. Cory went above and beyond to make sure that we had everything that we needed during our stay, and...
“We had high expectations for this Inn. To start with I reached out to them on multiple occasions days before arriving, trying to make a special arrangement for my fiance's birthday and no one got back to me. Then when we arrived we received a different room than the one we booked, which was disappointing given it was a special occasion. I reached out to the property manager about both of these items but was met with a rather uninterested attitude. When we finally settled in, we discovered there...
“I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded.
I understand that a new time might require confirmation, but...
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