Shems Casino

Mycket bra fantastiskt, bekväm och nära till stranden och till allt. Städning jättebra och jag vill tacka housekeeping

Jättefint hotell med fräscha rum, supertrevlig och hjälpsam personal. Kändes riktigt lyxigt. Hotellet var fullt så vi fick en svit istället, utan extra kostnad. Bra mat och stor härlig pool. Lekpark till barnen och superfin lobby. Vill gärna åka hit igen. Långt till marknaden men det är gångavstånd (ca 30 min).

Our experience began poorly at check-in. Despite arriving close to 4 PM, after the official check-in time of 3 PM, our room was unavailable due to the previous guests’ extended stay. When we declined the offer to refresh in a nearby restroom, the room keys suddenly became available. Once in the room, we were disturbed by loud music from a neighboring bar, making it impossible to relax on the balcony. A room change was promised for the next day, but the first option lacked a balcony, which we declined. After insisting, we received a partial sea-view room, which seemed promising at first.However, the fridge contained ants, though this was quickly resolved. Balcony enjoyment was spoiled by constant noise from a neighboring hotel’s cooling system, operating from 7 AM to 11 PM. The room’s maintenance and cleanliness were subpar—limescale on bathroom fixtures, dusty closet shelves, and a decorative vase with a wilted rose added to the disappointment. Around the pool, the loungers were dirty, squeaky, and worn, and bar seating cushions felt unhygienic. The food was nicely presented but surprisingly tasteless in a country renowned for its spices. The beach was poorly maintained and lacked privacy due to constant interruptions from vendors, despite a modest rope barrier.The highlights were a heated pool and the attentive restaurant and bar staff, who worked hard to improve the experience.