2/10 Väldigt dåligt
Tamika
Reste med familjen
12 aug. 2025
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upon arrival at the Grand Palms Resort, I found the front office closed despite having confirmed my arrival twice by phone prior to traveling from Washington, D.C.
I was met instead by after-hours security personnel. When I stated I was near the country club area, the officer responded, “You don’t want to be in that area, GAL.” This statement was both inappropriate and alarming, raising immediate concerns for the safety of my family.
The officer further informed me there was no assigned room for my reservation and offered a room “for last night only.” Despite paying for a deluxe unit, I was taken to a substandard, motel-style room in an unwelcoming environment. Inside, I was told I would not receive a key, which would have prevented us from entering or leaving freely—an arrangement that posed clear safety and liability risks.
Given these circumstances, I was left with no reasonable choice but to secure alternative lodging to protect my family.
This constitutes a breach of contract, failure to provide paid accommodations, and a disregard for guest safety that could expose the resort to legal liability. I am formally requesting:
• A full refund of my reservation.
• A written explanation of how this occurred.
• Assurance of corrective measures to prevent similar incidents.
If I do not receive a satisfactory response within 10 business days, I will pursue remedies through my credit card provider, the Better Business Bureau, and applicable consumer protection agencies.
Tamika
Bodde här 3 nätter i augusti 2025