Trädhus i Tulum

“I enjoyed the swim up pool, and most importantly our butler Victor was very helpful. Benjamin was very entertaining and we had a lot of fun.”

“Extremely poor standard of the room. Room was dirty and not properly cleaned upon arrival nor during the days we stayed there. Poor service from the staff. Spiders and animals in the room. Holes in the furniture. Overall my worst experience from any hotel so we decided to check out early and find a new place to stay. Not worth the money you are paying. The location is absolutely amazing right at a magical beach. But there others hotel in the area, choose them instead! Just be aware that it’s...

“We did not take anything from our bar but got accused (by Adriana) of having taken bottled water when checking out which we really did not appreciate. Also we got a room in the annex building which we did not understand we would get when booking the room. It was across the street away from the beach with no view at all. We had to pay to change room”

“I spent the most amazing 4 days are this beautiful hotel, loved having a private pool and an outdoor shower. Food at the restaurant was delicious and the service was great. Loved the communication with the concierge team. The whole experience was amazing. Would definitely visit again. Special acknowledgement to Carlos & Jonathan, they were the best.”