Spahotell i Västra Phoenix

"The check-in took far to long was not good. 10 minutes for a prepaid room at 11pm is not OK. The room was prepaid and all my details when I booked the room. Why go through the process again. Plus the staff was not used to dealing with international guests I assume. I don't know about American ID but Swedish IDs does not have a living adress on it. I don't think any EU IDs does. This was a problem which lead to I had to write down my adress on a separate paper for the person to enter nto his system Even witht the written down adress he asked me to state my adress again? Why did I write it down in the first place? Breakfast could definetly have been better. Cold potatoes that were not cooked through properly. Eggs were also cold. Also strange but not a problem I guess, the bathroom towels were not kept in the bathroom? I didn't notice when I jumped in the shower. Had to walk through my room we to get one."