Staff was super helpful and immediately addressed requests. We chose the hotel due to close proximity to the rail station (5 minute walk) and the ability to walk to all tourists sites (Anne Frank house, museums, canal tours, Heineken Brewery tour, tulip & Windmill tour operators, etc). We were able to do a lot during a 3 day visit. We would stay at this hotel again. With the above said, this hotel is not for anyone who has mobility limitations, the stairway entry is steep and narrow and there is no elevator. The staff carried our luggage to our room which was extremely helpful!