8/10 Bra
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Reste i grupp
10 sep. 2024
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Overall we had a great stay at this hostel. We booked private family room for 4 people, one double bed and one bunk bed. Cleaning people were really nice and the location of the hostel was really good. Good value for the money.
The only part that had us feel very uncomfortable as guests was the very rude male receptionist working night shift 8th and 9th September. We were a big group and were told we were loud which we understood and instantly apologized for. The problem is that the receptionist did not understand when to stop “informing us” about the rules and us being loud, even though we clearly said “ok we understand”. He then wanted us to identify ourselves and show our room cards etc in a very rude way with extra comments that were completely unnecessary. We were all adult people 30+ years, but he did not listen to us and just continued complaining, with zero customer service and clear lack of social ability to read the situation. Please remind him of his unnecessary behavior for the sake of future guests at the hostel.
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Bodde här 4 nätter i september 2024