Hotell nära Big Island

“Our room was in desperate need of a makeover. The tub was all scratched up and the towel bar was missing. The wall paper was peeling. There was a knob missing on the credenza, I later found the knob stuffed into an extremely dusty cubby in the desk. The lobby smell was overwhelming with air fresheners. We were able to get an early check in (1.5 hours early), perhaps the room was our punishment for an early check in. Very disappointed, not worth the price!”

“Room have strange smell maybe mold or humidity, furniture in poor condition, hot water not working properly, we had to change to another room”

“Easy access location from I95. Clean comfortable room. Ample free parking. Great value.”

“Clean room, good breakfast, very nice staff.”

“In three days of staying there, the room was never made up once was never checked never clean towels never knew coffee”

“Room was great, staff in the reception very frendly and helpful, complimentary breakfast was great and pool and play area was excellent. If I pass by again I will stay here. Can recommend it.”

“Placerat lite utanför city, men fungerar utmärkt om man har bil, 20min till city, 20min till Beachen. Enklare shopping och enklare restauranger på gångavstånd.”

“Handy location. Nice and clean, recently done up. Breakfast was really nice with fresh fruit and freshly sqeezed juices. Not a huge selection of things but it changed everyday. Easy to drive in to St Augustine and park in the parking garage which was inexpensive. Would stay here again. ”

“Overall, the property was good value for the price. It was clean and maintained. The breakfast had lots of choices. The room was spacious and clean. The staff was friendly. I disliked the fact that I initially had to cut the stay short by one day due to a flight issue. I received a $99 refund for the night reduction. Later in the week my flight changed again. I asked to book the extra day back and then the hotel wanted to charge me $180 for the night. Keep in mind, there were 6 empty rooms...

“Spa was broken, no cleaning service and breakfast was awful we actually had to go out to get it on our own. I asked about cleaning service at 2pm and was told "they'll come around". Which they didn't and later someone more helpful let me know nobody was working that day. I usually can roll with some challenges but this was awful as my kids said "the worst hotel " they've stayed in”

“We booked a suite but none on first floor so they gave us a regular king on first floor went in room water all over floor went to front dest and told check in lady she said she don’t see how there was water gave me extra towels for the water. Then the tub would not drain half full of water took pictures showed desk asked for a different room but they were full I informed Expedia they noted that hotel was going to see us but we check out”

“Nice place”

“Everything was fine”

“Door was broken , area was bad , room was dirty and smelled. refused to switch rooms told us our only option was to stay 3 nights and maintenance would fix it then. They refused to answer phone for Expedia support then lied saying we were offered another room so they could keep our money. They said if I wanted a full refund I should have expressed my displeasure in advance and cancel 24 hours prior. When notifying the onsite manager that I can’t be away of a broke door before I get there all...

“The staff was very friendly and accommodating. The room was as stated.”

“Good”

“Exceptional”

“Clean room”

“Clean rooms, great staff.”