6/10 Okej
ALEXANDRA
Reste i grupp
13 aug. 2025
Gillade inte: Boendets skick och faciliteter
I have stayed at several properties in Cancun and this hotel is okay at best.
Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more.
Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc.
Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am.
Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small.
Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few.
Overall, this hotel is not worth what we paid and we had to make the most of it.
ALEXANDRA
Bodde här 5 nätter i augusti 2025
