Castel Ruin Burgaltendorf

Personalen på redaktionen var väldigt trevliga, vilket jag uppskattar. Tyvärr var upplevelsen i matsalen betydligt sämre. Frukosten höll inte alls den standard man förväntar sig – tomater och paprika var gamla, och maten överlag kändes ofräsch. För det priset var frukosten absolut inte värd pengarna. Matsalspersonalen kändes också ganska ointresserad. Här finns verkligen förbättringspotential.

Would not recommend. The rooms and hotel service were extremely disappointing. Our room was full of insects, cockroaches, and bedbugs. We had booked a triple room, but when we informed the hotel manager about the issue, she was very unkind and unprofessional. She offered us another room that only had one queen bed and a sofa bed, which did not match our original booking. We therefore requested a refund, which the hotel refused. We checked out immediately. To our surprise, other guests had reported the same problems in their reviews. Never book a stay at the Mercure Hotel Düsseldorf!