We expected so much more from this rental; and, unfortunately, it did not meet / or exceed our expectation but we still made the best of our vacation. We were supposed to get the door access code the day before arrival but did not receive the access code until hours before our arrival. Upon arrival I informed the property manager of the following concerns that we immediately noticed:
1. The grass was overgrown so we requested that the grass be cut considering the wildlife in the area and we had children. (The grass was not cut during the entire duration of our 5 day stay.)
2. There was no air mattresses. (One was provided the next day.)
3. The ice maker was broken in the freezer. (Housekeeping came and jiggled the ice maker which seemed to resolve the issue.)
4. There was no garbage can in the kitchen. (The garbage can was located outside with ants and dirt on the outside which Housekeeping cleaned and brought back in the next day.)
5. There was no shower liner in the bathroom and there was a big crack in the tub. (Housekeeping believed the crack occurred from the previous week / renters and they provided a shower liner the next day.)
6. All the bulbs went out in the dining room fixture. (This was resolved the next day.)
The following are issues that we experienced during our stay that cannot be captured in pictures:
7. The master shower is very deep. If you are shorter than 5'4" then you may need assistance getting in and out of the shower to prevent you from slipping or getting hurt. My sister-in-law got a 6-7 inch cut on her leg getting out of the shower.
8. The Entertainment room has no Central AC, only a portable AC which does not cool the room to the same degree as the rest of the house.
9. Many of the sheets and pillow cases were dirty with white stains. I assume the pillow cases were saliva spots but I can only imagine what the white spots on the sheets were. I had to go to the Master bedroom closet to find clean sheets and pillow cases to replace the sheets and pillow cases that were already on the beds and pillows. Even the extra blankets, pillow cases, and sheets provided didn't smell so clean so I ended up washing many of the blankets, sheets, and pillow cases. In addition, one room had a pair of women's underwear under the bed.
Pro's: The house was very spacious and had plenty of bath towels. The Property Manager was also very responsive and kind.
We made the best of the situation and our vacation.