Spahotell i Hell's Kitchen

“Stort och ljust rum, bekvämt med allt man kan behöva. Trevlig lobby, bar med allt från frukost till mindre maträtter. Tillmötesgående personal i reception och på andra håll. Stort minus för att Pollens värmesystem inte fungerade, hade valt hotellet mest för poolens skull. Ångbastu och gym dock… ”

“Hotelstandard was east-europe level. No restaurant, no bar and no breakfast (due to renovations, which thry forgot to nention). No lounge or lobby. Wifi was slow. The rooms were clean but old school. It was like a youthhostel.. ”

“Wrong information to us regarding breakfast included. Restaurant and reception not aligned. Staff not so service oriented. We appreciate the room upgrade but the view was scaffolding instead of park view. Our 20% discount on dinner was never presented or taken into account in the bill. So, unfortunately disappointed and our expectations not met even close. ”