Strandhotell i Highland Beach

"The hotel states it’s newly renovated although the shower head in the bathroom was leaking and not fully attached to the wall. The headboard was patched up and there was no counter in the bathroom to put any of your hygienics unless on the floor next to the sink. The receptionists we encountered seamed bored to be there and not interested to answer any questions. It might be a hotel that focuses on events however I’m never staying there again. We even found nail clippings on the floor in the room."

"We had a wonderful time. The service was excellent and especially Alberto who served us. Very nice room, valet and reception was quick and helpful. Clean hotel we can recommend to everyone. Be sure to enjoy the breakfast on the porch with a beautiful seaside view."

"Unfortunately, this was the worst W experience I've ever had. When I checked in, there was blood on the sheets and curtains. It took over an hour for someone to come and clean it, with no offer to change rooms or provide any compensation from the front desk. The hotel overall feels quite worn down. The lobby bar is nice, but the smell in the area is very unpleasant. Two weeks after checkout, I received an unexpected invoice and a $150 charge to my credit card for what was allegedly a laundry fee. There’s no way to contact the hotel directly—only a phone number to an overseas call center. After three calls, someone finally tried to assist. I was sent a copy of a receipt that wasn’t even in my name. Despite several attempts, I never received a reply to my follow-up emails. Eventually, I gave up and had to accept that W Fort Lauderdale charged me for something I had nothing to do with. Extremely disappointing experience."

"Misleading pictures. The hotel and especially the room was in much worse condition than what the pictures show. "

"D"