La Arenas strand

The hotel was fine overall. But! When we left The hotel I forgot my new (expensive) jacket in our room. So, this was a stupid mistake by me, I Know. I called the hotel like 20 minutes after check-out and after like 30 (?!) phone calls they told me they had my jacket at the reception but they could not send it to me, even though I would pay for everything, I even gave them my credit card nr!! I cant belive Im the first person to forgot a valuable thing at a hotel room? I called them like everyday for 2 weeks after I got home, one straffer told they would send it, but now, 3 months later NO jacket, disappointing! :(