- Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good but far from perfect
It was good but service was somewhat lacking compared to other Mandarin Orientals I have stayed at. Can not compare to their Barcelona branch for example. Restaurant was really a disappointment, the server Juliana served and charged for a Roderer Champange when my partner actually ordered a Chablis. 42€ per glass. We didn’t say anything because the whole service experience was just that poor. No attention at the table at all. We were thinking/hoping it was her first day at the job and wanted to give her some slack.. Same goes for breakfast, many mistakes and missed items, you get hard boiled eggs instead of poached on your Benedicte, never seen that before.. but atleast roomservice staff was very attentive and fixed the issues quickly and apologetic about the mistakes. (Missed the pot of tea for exempel) Wanted a treatment booked and tried with Concierge but they were unable to help “because the people they work with was closed” for costumers- would be nice to branch out and make costumer happy rather then being stuck with only those hotel works with and makes money from sending hotel guests to..