2/10 Väldigt dåligt
Mattias
25 nov. 2025
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
I was really looking forward to my stay, but unfortunately it ended in a very unpleasant experience. An expensive perfume disappeared from my locked hotel room, and it quickly became clear that the hotel’s handling of the situation was far below an acceptable standard.
When I discovered that the perfume was missing, I informed the reception immediately. Unfortunately, the response was disappointing: very little willingness to help, no real effort to investigate what had happened, and no questions about details, timings, or key-card logs. I also never received any follow-up from the management despite requesting it.
On top of that, the hotel itself feels outdated. The heavy carpeting and overall interior design give a tired impression that doesn’t match the price level.
I want to highlight that the female receptionist of Asian background was exceptionally friendly and professional – she was the only positive part of the staff experience. Unfortunately, the male staff members were the complete opposite, showing poor attitude and an unhelpful approach during a situation where professionalism should have been expected.
Having something disappear from a locked room is bad enough – but the fact that the staff (apart from one person) did not take the situation seriously makes it even worse. This is a matter of safety, security, and professionalism, and the hotel failed on every point.
I travel frequently and have never experienced anything like this before.
I cannot recommend t
Mattias
Bodde här 3 nätter i november 2025