Du hittar Fiesta Americana Hotels & Resorts i Punta Sam

"This is a horrible hotel. Checkin process was a nightmare, huge lines to the desk and even though we were there at the checkin time we still had to wait an hour to get our room. The staff doesnt speak much english and most of them were'nt very friendly either. They don't honour their own opening hours in the bars or restaurants, which by the way serves very bad food. Breakfast buffe is a really LOUD and narrow where its impossible to get to the counters. You run into people everywhere. Food ok there though. We had a suite with pool access by the beach, but on our patio there was only one sunbed, so we asked 4 different people out of the staff if we could have one more (There were hundreds of unused sunbeds around the hotel) None of them understood and just referred to the front desk. The frontdesk says "not possible" so to use our own patio with semi-private pool only one of us could sunbathe at the time. Not very nice when you planned to keep to yourself and payed alot for this kind of room. This area is also supposed to be adult only, but no one in the staff makes sure this is followed so kids were swimming and running on our patio all the time. If you are thinking about having a shower, start it half an hour before and maybe you'll get hot water. And watch out for roaches! This place could have been so much better than it is. The property is beautiful and the beach is amazing. Do yourself a favour and stay somewhere else."

"Vi älskade hotellet. Rummet va stort och väldigt trevligt med både bord och stolar samt en soffa. Balkongen är rymlig även den där finns gott om plats både till sittplats men även egen privat bubbelpool. Personalen är för det mesta väldigt trevliga och hjälpsamma. Serenity club va verkligen kanon, man har tillgång till 2 extra restauranger samt ett eget pool område. Maten är bra för att vara ett all-inclusive resort och vi gillade framförallt Satsu och Olios. Buffén däremot bör undvikas. Stranden är inte den bästa men poolen räcker upp för detta tyckte vi. Om ja ska hitta något negativt så är det väl möjligen läget (vi va dock nöjda) det ligger en bit från stan och lite närmare flygplatsen. Det går inte att gå till andra restauranger eller affärer utan då blir det taxi som gäller. "

"Amazing resort. We went for a 3 week travel to Cancun, 2 adults, 2 kids, and stayed at 5 different hotels. This was by far the best. Super-nice welcome service even on early arrival, got champagne in lobby, early cleaning to get early access to room, your own butler service, a room available for relaxing until you get the actual hotel room. Since we previously heard it was busy in the gourmet restaurants we prebooked our nights for them, so it was no problem getting spots there. As soon as you wake up, butler is ready to serve you with whatever needs you have. We had a swim-up suite which was really nice, since it was just a short walk to the bigger pools and bars of the resort. And the pools of the resorts are really nice, never feel crowded even though hotel is fully booked. A bit of construction still going on but nothing that disturbs. Note you will, even if your'e on all-inclusive, need to sign bills at every restaurant etc, but in the end it's all-inclusive, including roomservice fees for dining in-room (or breakfasting). About a 100m from hotel there is a ferry to Isla Mujeres. Runs like 1/h. Kids allowed in all pools except the one on the 8th floor. If you go to Cancun and have more than 5 days, go here aswell. Will not disappoint, and is about a 25-30 minute drive from hotel zone. "