Hotell i Punta Sam

“Yes and yes. Drapes were falling off the wall. Refrigerator is so hot, they should NOT BE IN A CABINET”

“ All is well until the hotel decided to host Passover for about 1500 people that were coming in and started shutting down our accommodations. We ended up with three restaurants left on our last two days because they were accommodating the group coming in. They also forgot about their regular guest and were more attentive for the ones coming in, which was very disappointing.”

“Everything was just kind of OK. Nothing stood out as great.”

“Överlag jättefint och trevligt hotell, vi blev vänligt mottagna och fick hjälp med allt vi behövde. Det finns flera olika restauranger på området så man kan hitta allt man vill där. Poolomådet var jättefint och varierat, litet minus för att personalen gick och ville sälja på en saker hela tiden, allt från drinkar till spabehandlingar. Hotellet ligger också en bit bort från centrala Cancún, i playa Mujeres, taxi kostar ca 30usd dit och från hotellet kostar det ca 10usd. Det går också bussar men...

“Everything was fine more or less. Liked the place service needs to improve ”

“It was a clean and beautiful hotel and an easy vacation for all ages. There are fun activities during the day (Pictionary and bingo by the pool were a highlight!) and family events at night. The staff was very helpful and restaurants were easy to get into most nights. ”

“Amazing resort. We went for a 3 week travel to Cancun, 2 adults, 2 kids, and stayed at 5 different hotels. This was by far the best. Super-nice welcome service even on early arrival, got champagne in lobby, early cleaning to get early access to room, your own butler service, a room available for relaxing until you get the actual hotel room. Since we previously heard it was busy in the gourmet restaurants we prebooked our nights for them, so it was no problem getting spots there. As soon as...

“Staff was not friendly and often impolite. They over charged me for 1 kid and after 3 days Expedia made them issue a refund. We had a group of 5 families and only us could not get a room upgrade. The other 4 got it and just after 2 days they moved us for a better room. The internal areas like the gym stinks. But the biggest issue is the staff: they are not polite, they are not available and although it’s all inclusive you need to give room number and get a check after ALL meals. Annoying. The...

“Everyone was amazing. The bed was fabulous. Lots of pools so not crowded and such a great beach”

“Clean, very nice staff. We had an amazing experience and will for be back. ”

“The floor was cracking and the room had a smell. The room service menu sucked”

“Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay. ”

“Excelente servicio y muy cómodo lo recomiendo al 100%”