Hotell i Rila-bergen

“False informatiom saying they are at 10 kms from Rila Monastery, but you must round the mountain and you must do 120 kms to arrive... what kind of fraud it is? It is to much!!!”

“The breakfast offer at this hotel is very limited. There are only five set options available, all of which contain a large amount of bread. For guests who cannot consume gluten, this means that they cannot have a proper, satisfying breakfast. No alternative choices are provided apart from these five predefined breakfast sets. For a hotel with four stars, this is not really appropriate. Another issue was that in the room, which was supposed to be non-smoking, there were clear signs of recent...

“This hotel has everything, t they have thought of every single detail from baby food in the restaurant, robes for children and adults, to kids indoor play area supervised 9am to 10pm... and you can leave your child while having breakfast or dinner. Very well organized, great pools and food, walking to trails in the forest. My kids didn't want to leave”

“Spa is very well ”

“The spa area was ok, as well as the treatments, however the treatments were all shorter than stated. The main issue was that not too many of the staff spoke English, which would be expected at a 5 star hotel. Those who did though were friendly. Also the hairdryer in the room got overheated every minute which isn’t optimal for a spa hotel, however the staff did send a new hairdryer to the room which was working sufficiently when asked about this. ”

“Très bon hôtel, bien situé avec des installations agréables, mais quelques améliorations de confort/entretien seraient les bienvenues. ”