Kasinohotell i San Juan

“Clean room. Did not bring fresh towels or sheets. ”

“Clean quiet nice pool areas and attentative staff ”

“The best hotel I stayed at hands down. I don’t write reviews nor do I hype anything up. But this hotel by far was amazing. Staff and all ”

“Excelente lugar céntrico y limpio”

“The hotel is clean and most staff are polite and helpful. The young man who checked us in [around midnight] was pretty rude. Maybe a bad day. The biggest problem was our room had no hot water. We reported that the next morning and was told someone from maint. would look into it. He got us hot water in the bathroom sink, but not the shower. We showered for 2 days with cold water. When we asked for a new room we were told they were fully booked! Not true. Actually, we found they had no room with 2...

“Had some issues with electricity being out for most of the stay. Was not the hotel’s fault - impacted the entire area ”

“Staff was extremely unhelpful and uncooperative. Started screening my calls and refused to answer when I was calling inquiring receipts. Paid extra to stay in double room which was never accommodated. Staff was incredibly rude and unhelpful. No turndown service whatsoever. Do not stay here.”

“The pillows or mattress were moldy, the hot tub didnt work, the laundry product machines barely worked, the restaurants didnt take card but INSISTED on room charges and then CHARGED an additional $40 per receipt on top of TIPS. One meal of $30 had an additional surcharge of $40!!! This was never mentioned. The parking was nice, I asked for the CONDADO Hilton not Gardens so I'm disappointed in hotel swap. Puerto Rico is beautiful and will be back. ”