Riad i Tulum

"Nytt och fräscht hotell med underbar pool och gym på taket. Frukost helt ok. Vi skulle bo här igen om vi kom tillbaka till Tulum."

"En väldigt bra upplevelse. Superbra service, god mat och trevlig personal! Men följ inte med på säljmötet som erbjuds! Det förstörde en halvdag för oss. Vi trodde att vi skulle få en trevlig dagsutflykt med sol och bad på ett annat hotell. Istället blev mötta av 15 säljare som inte tog ett nej och ville sälja på oss ett medlemskap för dyra pengar. Väldigt tråkigt för annars hade upplevelsen varit 10/10! "

"Personalen var trevliga, rummet bra. Dock väldigt lyhört. "

"Hjälpsam och trevlig personal. Bra rum Bra pool Bra kaffebar Bra Huvudrestaurang/Buffe. Hade velat ha kaffeautomater istället för serverad vid bordet och kaffet var svagt. Tur att det fanns kaffebar. Bra gym, pingis o tennisbana, vattengympa, yoga Lite sämre strand jämfört med Playa del carmen"

"TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up.  The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room.  AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.") "