4/10
Let me start out by saying I don’t only post negative reviews. I post positive ones just as equally. With that said, we did not love this resort. The food choices on the buffets were lacking in comparison to other all inclusive resorts we’ve stayed at in the past couple years. The service at the non-buffets were extremely poor when it comes to refills, smiles and speed of service. The food was much better at those, yet my family walked out after waiting 45 minutes for a dessert that never arrived in an almost empty restaurant. The amenities closed so early that my grown teen boys were upset that there was nothing to do after 7pm. The rec room with pool tables, outdoor shuffleboard items, etc were all closed by 7pm daily. The shows got booked up early so we never even got to see one & the dinner reservations also booked up early so we only scored ONE the entire week we were there. And that’s only bc it was the 4th of July so the hotel hosted a large outdoor buffet, leaving us the opportunity to get a reservation at Hacienda Sisal. Now, when it comes to Hacienda Sisal, everything was 150%. The service, the food, the smiles on the servers faces. It was amazing. But every other place on the property seemed annoyed to serve us. And this is coming from a Mexican American who speaks fluent Spanish. So it has nothing to do with not understanding, etc. I think there is a ton of room for improvement and do not plan on ever returning.
Maricela
Bodde här 5 nätter i juni 2025
