Hotell nära Cirque du Soleil Boutique vid Vidanta Riviera Maya

“Beautiful ”

“Smooth arrival and check in. The room was cleaned “okay” upon our arrival to the room, although few garbage pieces were still present from previous occupants. Not a big deal but still 😐 The room cleaning is inconsistent, one day cleaned, next no, same with nightly turn down service, it was done not on every night. Concierge service in What’s app is not good and the only thing that made us unhappy. We were let down on dinner reservations many times with empty promises and no follow ups....

“We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

“It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive ”

“It was great”

“Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable.”

“Service, food and property were stellar. ”

“Upon coming to the hotel, I was told that they did not recognize Expedia as my company I went through for my reservation. Multiple conversations were had and it never changed. There was no room upgrade. There was no hundred dollar. Credit toward the spa. Despite telling me the whole time that I had no connection to Expedia for my reservation at the very end when I was checking out, I had an employee from the resort say to me that I booked with Expedia when he was attempting to sell me one of...

“They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!”

“We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

“Worldclass. If i could give this hotel 6 stars i would. Amazing service, amazing food, amazing room. Top 3 hotels we have ever stayed at. Will definitely come back. ”

“Probably the nicest hotel I've stayed at in this hemisphere.* We stayed in a penthouse suite in the Fairmont's Heritage Place area. The place was immaculate, quiet, spacious, with a great modern kitchen. An in suite bathroom for each of three rooms, and an extra powder room. There are beautiful pools *everywhere*, never crowded. The beach is maybe a 15 minute walk or 5 minute bike ride away. The bikes are well maintained, but single speed, so I had to adjust the seat height to get enough...

“Great hotel, lonely located, empty, no activity by the evenings :( Great service, very expensive food and drinks. Tasty food. You should get all inclusive. Big plus that your allowed to make some food in the room with microwave and big fridge. Very hard beds :( Nice beautiful beach”

“El Dorado Casitas Royale is one of my favorite places to be. The staff is always so accommodating and friendly. They are prompt in giving assistance when needed. We were able to book our dinner reservations with no issues. The room was clean the mini bar was always stocked. I can't wait to go back. ”

“The staff at check in and out could use some hospitality training - this is our 4th stay and this has never improved although overall service at the resort has significantly improved aside from this. The amenities and location are wonderful and it is a beautiful resort. The waiters at the beach were excellent as always and should be given a shout out including Victor, Juan and Edwin”