6/10 Okej
Natalie
14 apr. 2022
Summary: Upon checking into my room I discovered the bathroom sink leaked, air con didn't work, room phone was unplugged and the bath initially wouldn't drain. In addition, room service doesn't take card payment only cash and the option to have food charged to my room got lost in translation. Needless to say, I'm unimpressed.
In regards to my leaking sink, I ventured down to reception to complain and was informed someone would be along to fix it. Having waited more than hour, I went again to reception asking for assistance. I said I was going out for the afternoon and I was informed that someone would take a look at the sink in my absence.
Upon my return back to my room, there was still a pool of water on the bathroom floor and the sink continued to leak when I ran the tap.
This time (having plugged in the phone) I called reception who, several hours after my initial 2 complaints, finally sent maintenence!
Hot and bothered after a busy day, all I wanted to do was shower and rest. Instead I had to endure the comings and goings of the maintenance man and his banging and crashing in the bathroom. I also asked maintenence to look at the air-con, which he resolved.
Once maintenence had finished I then contacted reception for a 4th time requesting someone to clean up the mess less by maintenance. Fortunately, I didn't have to wait long for the cleaning crew's arrival.
Natalie
Bodde här 7 nätter i april 2022