LOCATION: 5/5
Excellent location in the heart of Paddington. Close to trains, Heathrow express and three different tube lines converge here.
STAFF & SERVICE: 3/5
The guys at the counter where polite, but didn't really have that service attitude I'd expect. They didn't show me to my room either. Kitchen/cleaning staff were very nice and helpful.
BREAKFAST: 4/5
Full English breakfast with 2 eggs, 2 slice of bacon, beans and 1 sausage and two slices of toast + cereals, juice and your choice of coffee or tea. For the price, it was very good! Would have been nice to have some pastry and/or cookies too to have with the coffee/tea.
ROOM & COMFORT: 2/5
You should not expect to spend any time in the room; you choose this hotel for sleeping and then being outside most of the time. And for that usage, it is perfect. Room includes: bed, desk, TV, free Wi-Fi, hairdryer and bathroom with shower and toilet. But that still doesn't excuse the room of a 2.5 star hotel to do the following:
- Bed was terrible: The mattress was completely worn down; there was a big "hole" in the middle where you pretty much laid on the springs. This should not be acceptable!
- Quite dusty: Cleaning means they make your bed, changes sheets and wipes the bathroom. But nothing else. A full vacuum of the fitted carpet was severely needed.
- No soap or shampoo; I would have preferred free shampoo and soap over a TV.
- The shower is pathetic; super difficult to adjust right temp, and warm water lasts for 3 min.
