1/5 (Väldigt dåligt)
CRISTIANE R., Rio de Janeiro
25 jan. 2020
Disappointing Stay at City View Flat in Comercial Center London
The apartment/ flat is located on 4th floor with no elevator and faces a busy street. In our four night stay we had issues with a boiler mounted on the bathroom ceiling which leaked constantly and dripped on our belongings. The light in the bathroom didn’t turn on. A bulb change by staff didn’t work as bathroom has electrical issues. So unfortunately, shaving was in the dark! The advertised deck, with city views, was not accessible - a sign was posted at its door denying entrance. We could see from window lots of cigarette butts filling up an ash tray as well as wet newspapers there. The deck was in use and littered and barely resembled its manicured pictures in the ad. Buckets, mops, a dust pan and a vacuum cleaner were placed adjacent to our room’s door blocking the entrance to the deck. Our Kitchen door was missing the lock and we barricaded it with furniture to prevent intruders. Also, washer had black mold at the rubber seal. After complaint staff removed it with chemicals. Upon arrival we noticed a filthy rug from a previous guest and a staff removed it. We took pictures and videos of all problems and will send to manager. Hard to believe that we had all these issues. Flat is definitely not as advertised. Pictures and descriptions are highly deceiving and differ from real life conditions. We were very disappointed.