4/10 Dåligt
Sue G.
24 sep. 2025
Sadly our experience was very disappointing. We booked in April this year based on the fact the property information listed was accurate i.e. a washer, dryer and air conditioner - three criteria we were looking for when booking. A couple of days prior to our arrival we received access information and was surprised to see it was a basement apartment with access via stairs. This was not mentioned in the property information when booking and would have determined if we proceeded with the booking or not. On arrival I messaged our host to ask about the air conditioning as it was apparent no air conditioner was available. I received a reply that there were 2 fans and to just plug them in. Later when using the washing machine, I noticed the absence of a dryer. Again I messaged to ask if there was at least a clothes airer to hang the washing. Unfortunately I didn't hear anything for nearly 3 days. We were told there was a drying rack however it was fixed to the bathroom wall and was impossible to hang clothes from. The listing has since been changed to not include aircon or dryer. I'm not sure if this was due to my query or had been changed some time ago, but believe we should have been notified these facilities weren't available and given the option as to if we wanted to proceed with the booking. It was totally dishonest to change information and not advise us. There's also maintenance issues needing attendance. On the plus side the location is perfect for getting around.
Sue G.
Bodde här 7 nätter i september 2025