Very difficult to find the hotel (not signposting outside the hotel. The only way I knew I was at the right place was a small sign on the buzzer at the main door). Once arrived, there was no answer on ringing the buzzer. The number provided by Hotels.com was out of service. There was a mobile number next to the buzzer for the hotel. There was also no answer there. After 10 minutes, I was let in as one of the other residents managed to find the receptionist inside the building.
No apologies from the receptionist, who was quite rude and not very welcoming/helpful. She asked for £50 deposit, which seems excessive compared to other hotels.
The actual room itself was quite small with minimal amenities available, but was adequate as I was away from the hotel for most of my stay.
Overall, hotel room was adequate. Location, facilities, check-in and hotel staff, less so. Not sure this hotel would rate as 8.6/10 as it currently does on hotels.com.