Hotell i Mata Chalupe

“My stay was wonderful! I will be back”

“Excelente servicio al cliente, la comida espectacular y muy limpio todo. Hay mucho por hacer unos pocos días no son suficientes para el disfrute. Hector Matos nos atendió muy bien, muy amable y atento con cualquier cosa que necesitáramos.”

“Perfect!!!”

“Personal atento en algunos lugares otros no tanto Problemas con check out con atrasos de hasta 30 min Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito Actualmente probablemente por inauguración hay mucho manejo de información cruzada Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía Las bebidas gaseosas no tienen máquina expendedora todo es de botella...

“The staff was not friendly, specially the waitress”

“Debo aclarar que he visitado 9 veces”

“The staff was amazing and love that the hotel had a store and gift shop on the property so convenient”

“La chica de la cafetería excelente atención me sentí muy bien atendida”

“No tengo quejas, el personal excelente así como las amenidades del hotel. -súper limpio-”

“The resort at a glance seems nice but the quality of the amenities, cleanliness, and food were below expectations. The service is slow and the staff makes the customers feel like a burden. The food made my whole family sick by the morning of day 2. We even went to the restaurants that were pay out of pocket and the food was still disappointing there.”

“Las instalaciones estan super limpias y el personal es super amable. Nos sirvieron muy bien y estuvieron atentos a nuestras necesidades. En especial nuestro Concierge Jose Miguel.”

“Everyone was pleasant and helpful. Beautiful resort from the minute you arrive. The food was amazing , the drinks were good ! Resort was relaxing but had a little bit of fun. Would definitely stay again.”

“Excellent!!”

“The start was great overall, but the room lacked certain amenities that would’ve been very useful such as dishes, utensils and some way to reheat food. The AC worked great, the pool was beautiful and everything was clean 😊”

“This property is an excellent choice for a niece vacation with the family .”

“The staff was very courteous. ANA Waiter in main restaurant made the difference. ZULEICA in the pool bar was awesome. CAMILO was a big help. Things to improve: *More activities for families. *information of daily activities not communicated to all employees. *could not use the TV it never worked. * Restaurant were closed most of the nights. Overall great place for kid's.”