Hotell i Mata Chalupe

“Our stay at the W Punta Cana was far from ideal. While the property's design is beautiful and fitting of a luxury hotel, our group of ten experienced severe health and hygiene issues. On our last day, five people in our party suffered from severe diarrhea; we strongly suspect that the freshness or quality of the food was compromised. Furthermore, six members of our group broke out in red rashes, and five people sustained numerous bite marks that strongly resemble bedbug bites”

“Tiene diversas habitaciones unas con vista al mar y otras con piscina privada. Mi habitación me la entregaron algo sucia, se podia notar polvo en la mesa y en las esquinas del piso, pero los días siguientes me la limpieron muy bien. El hotel es mas tranquilo que el RIU Republica es mas para parejas con plan tranquilo en comparación al otro hotel que es full fiesta. La piscina la cierran a las 18:00 y los restaurantes de especialidad son normales no me sorprendieron la verdad igual o mejor comida...

“Overall we had a great stay. Need attention: -outside food places(cooking the burgers,wait times, communication) -the resort could use a lot more chairs around there he pool and beach -moisture and smells in room(room was pretty small) -nightly entertainment could use some help and have more activities throughout the day. Positives- -lots of yummy drinks available, Delicious coffee, plenty of water -clean -we loved the staff that were always smiling, got us engaged, and had a great...

“A 5 star hotel is a complete misrepresentation of this hotel and the Privilege package should be investigated as fraud! Just had a disappointing 8 day stay and feel ripped off as we opted for the Privilege’ package! All the food at the restaurants was poor at best so your best option was actually the buffet! Although the pool areas where good for kids with the lazy river and water park being our main reason for booking for our 7yr old, lots of missing tiles led to a deep cut on our child’s...

“From the beginning, there was a noticeable lack of customer service. Prior to arrival, I attempted to contact the hotel through Expedia with questions about my upcoming trip, but received no response or lack thereof information. Upon arrival, I was also informed that in order to have our rooms located next to each other, an additional payment was required—despite having already made this request in advance through Expedia. During our stay, the conditions of the room were unacceptable. We...

“I have nothing but good things to say about my stay at Secret Tides. The place is spectacular, and the service is excellent. Everyone is very friendly and always attentive to ensure we were having a stay that met our expectations. In fact, our expectations were far exceeded. I definitely recommend it as a 5-star hotel, and we will be back soon.”

“Beautiful property with great beach access and plenty of pools. Lots of food options and most are pretty good! Lunch can be a bit repetitive but theres so much eating throughout the day anyway. Preferred access is worth it if you want some extra perks, including the personal concierge who takes care of everything for you. Highly recommend Dreams Onyx. ”

“Great experience love the room ”

“Excelente!! Buena comida, suler comoda habitación y la piscina extraordinaria!!”

“Great customer service. Great amenities. Great food with many different options. Many pools with a beautiful beach!”

“The shuttles were easy to find. Within 4 days we switched rooms theee times. The first room had roaches that was all over the bathroom. Second room had bed bugs that ate us up. When we approached the management team they could. Or do anything but with our room. Victor was horrible and unapproachable. Anyelo tried to help, but don’t believe us until I showed him pictures of the beds. He told us it was mold, then sand spiders, I asked if he wanted to see my legs with bites. He stated, No after I...

“As a frequent Expedia traveler, I value the exclusive perks offered worldwide. However, I encountered several issues during my recent stay at this hotel. Firstly, we were subjected to a three-day experience in a hotel where the sea was closed due to a drowning accident. The reason for the closure was not provided, and there was a significant concern regarding the whereabouts of the lifeguards. Secondly, while the Dominican people are generally friendly, the hotel staff’s behavior was...

“Been to better royalton properties. The property is old. I stand in the diamond room and I wasn’t impressed. ”

“Beach view was basic because it was far from beach. The front desk associate Chris was very helpful and friendly. ”

“Excelente propiedad la limpieza en todas las área es espectacular.”

“Quiet, peaceful. Excellent breakfast ”

“Es una experiencia campestre de verdad, quedarse en medio de la plantación y descansar con la naturaleza pura. Nicole es excelente host, preocupada, atenta a cada detalle sin ser avasalladora. Sinceramente queremos volver pronto 🙌”