While the hosts did arrange grocery delivery (which we appreciated) and the beds were comfortable, the rest of the experience was unacceptable.The unit was not properly cleaned—there were sticky floors, visible dust, and hair balls in multiple areas. The bathtub did not drain and filled with standing water during use. There was also active flooding in the hallway outside the unit. On top of that, the door lock did not function properly at times, which is a serious safety concern.Building security was also lacking. The doorman did not ask who we were or which unit we were going to and appeared disengaged, which made us feel uneasy about safety.The location is also misleading. It is listed as Upper Manhattan, but it does not clearly state that it is right on the border of East Harlem. As first-time visitors to New York, my friends were very uncomfortable upon arrival.Because of all of this, we immediately requested to cancel and leave the unit. We spent approximately six hours on the phone with the host and customer service trying to resolve the situation. The host refused to cancel or offer any refund, stating they would be penalized and have their listing suspended. Despite the condition of the property and our immediate request to leave, they would not budge. So we were forced to book another accommodation costing us more. Even after several attempts to contact the three owners This was a frustrating and disappointing experience. Proceed with caution.