Hotell nära Plaza Caracol-shoppingcentret

“Ett helt fantastiskt hotell! Lugnt å supermysigt. Mycket bra service å Goda pannkakor till frukost! ”

“just all around amazing. i’m lost for words and i don’t have any complaints”

“Allt var bra! Lyxhotell med extra allt!”

“Excellent! The staff was absolutely amazing! The food was fantastic! 10 out of 10 resort!”

“Nice and quiet, pool was nice, friendly staff around pool/restaurant-area. At check-in we got info that we could have late check-out at 1 pm for free. On day of check-out they changed their mind and it was no longer possible ”

“Excellent stay. Staff was super friendly and helpful even with a last minute reservation. Right next to praia Caracol, a small beach where super friendly locals come to swim and standup paddle. Also right next to the Caracol Ultramar Ferry which was very convenient for us. It's front of a Starbucks and a Supermarket. Not a fancy stay but very comfortable and clean! A/C also worked well.”

“Extremely friendly and helpful staff. Clean hotel and room with amazing beach view.”

“Förbättra städning, miljön på takets poolområde och frukostutbud. ”

“A bit dated furniture, but the apartment was big with a full kitchen. Beach is very nice, and the pool also seemed popular. Food at the restaurant was only okay, the guacamole was unfortunately tasteless”

“This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort...

“Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need...

“Excelente ubicación, el área de la piscina en malas condiciones, no se tienen muchos camastros en esa área. El check in es forzosamente a las 3 pm, se opera como un airBnB”

“Muy bien”

“This was the most distressing hotel experience we have ever had. Although the property markets and prices itself as a five‑star establishment, the condition of the facilities and the overall service level are closer to that of a two‑star hotel. The premises were noticeably unclean and poorly maintained, and our rooms had a persistent smell of mold and sewage. The bathrooms had chipped tiles, stained walls, and unhygienic drains, and the provided toiletries were of such low quality that they were...

“We stayed in Room Master Suite - the room was very old and needs some renovation and upgrading. Food was ok but they needs some more restaurants. Best food at the flor the sal. Italian restaurant was really bad. The location is the best, just wonderful and beach is awesome. ”