Hotell nära Playa Caracol

“Hyatt Ziva was amazing! Plenty of activities all day long for a wide range of ages. The staff was so kind and everyone was so accommodating. 10/10!”

“Ett helt fantastiskt hotell! Lugnt å supermysigt. Mycket bra service å Goda pannkakor till frukost! ”

“Allt var bra! Lyxhotell med extra allt!”

“Outstanding service, top class hotel”

“Amazing experience”

“Nice and quiet, pool was nice, friendly staff around pool/restaurant-area. At check-in we got info that we could have late check-out at 1 pm for free. On day of check-out they changed their mind and it was no longer possible ”

“Förbättra städning, miljön på takets poolområde och frukostutbud. ”

“Very nice hotel, a litttle old but in perfect condition and awesome facilities and beach.”

“The hotel staff were very friendly, but the bathroom was dirty, and they provided small bottles of shampoo that had already been used.”

“Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need...

“This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort...

“This is a great hotel with awesome views on the beach. Will definitely be coming back.”

“This was the most distressing hotel experience we have ever had. Although the property markets and prices itself as a five‑star establishment, the condition of the facilities and the overall service level are closer to that of a two‑star hotel. The premises were noticeably unclean and poorly maintained, and our rooms had a persistent smell of mold and sewage. The bathrooms had chipped tiles, stained walls, and unhygienic drains, and the provided toiletries were of such low quality that they were...

“Bra hotell med bra läge i zona hotelera, nära till underhållning, disco, andra restauranger mm. Hotellet har också egen underhållning. God mat och goda drinkar på all inclusive. Jättefint poolområde och strand. Personalen ger fin service. Var perfekt ställe för att fira min födelsedag.”