Hotell nära Playa Caracol

"Perfect "

"This was the most distressing hotel experience we have ever had. Although the property markets and prices itself as a five‑star establishment, the condition of the facilities and the overall service level are closer to that of a two‑star hotel. The premises were noticeably unclean and poorly maintained, and our rooms had a persistent smell of mold and sewage. The bathrooms had chipped tiles, stained walls, and unhygienic drains, and the provided toiletries were of such low quality that they were unusable. Despite five staff members being present at reception, check‑in took 45 minutes. Ongoing construction around the hotel, including by the pool and beach, made it impossible to find a quiet or relaxing area. The rooms were extremely basic and poorly sound‑insulated, with noise carrying clearly from both the hallway and neighboring rooms—even on the top floor. Over three days, we were moved to three different rooms. One night, we were placed directly above the boiler room, where maintenance began replacing the water heater at 1 a.m. The hammering, drilling, and dragging of metal pipes continued until 6 a.m., making sleep impossible. When we reported these issues, management initially denied that any disturbance had occurred and later refused to offer an apology or compensation. Staff throughout the property were dismissive and unprofessional. Expedia/Hotels.com should remove this property from their listings, as it does not meet the standards expected of their platform."

"Allt var bra! Lyxhotell med extra allt!"

"This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach. "

"Förbättra städning, miljön på takets poolområde och frukostutbud. "

"Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal."

"Vi hade en fantastisk utsikt över den vackra stranden, havet och solnedgången. Själva hotellet kändes något slitet, men det var ändå rent och fräscht, och framför allt otroligt prisvärt. Läget gjorde också upplevelsen ännu bättre: nära affärer, shopping, barer och restauranger. Vi hade allt vi behövde inom kort avstånd. Sammanfattningsvis är vi väldigt nöjda med vår vistelse. Ett hotell med perfekt läge och bra pris – ett riktigt bra val för den som vill njuta av Cancún utan att betala överpris."

"Bra service hela vägen! Rummet städades 2 gånger om dagen, bra bemötande på restaurangen och topp service. Vid stranden hade vi också topp bemötande och bekvämlighet i form av servicen hela tiden. "