Hotell nära Cancun Convention Center

“Ett helt fantastiskt hotell! Lugnt å supermysigt. Mycket bra service å Goda pannkakor till frukost! ”

“今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！”

“Allt var bra! Lyxhotell med extra allt!”

“Clean. Service was incredible. Food was excellent. The butler was very attentive to our needs. Bartenders were available and put details into every drink. The spa was great. My wife and I bought a couples deep tissue massage and we loved it. We are going back.”

“Nice and quiet, pool was nice, friendly staff around pool/restaurant-area. At check-in we got info that we could have late check-out at 1 pm for free. On day of check-out they changed their mind and it was no longer possible ”

“Förbättra städning, miljön på takets poolområde och frukostutbud. ”

“More activities and music during the day would be great. It’s very quiet in the late afternoon and evening. The facility remodel was done well and the staff is very attentive. The swim out room is worth it!”

“Very nice hotel, a litttle old but in perfect condition and awesome facilities and beach.”

“The hotel staff were very friendly, but the bathroom was dirty, and they provided small bottles of shampoo that had already been used.”

“Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need...

“This was the most distressing hotel experience we have ever had. Although the property markets and prices itself as a five‑star establishment, the condition of the facilities and the overall service level are closer to that of a two‑star hotel. The premises were noticeably unclean and poorly maintained, and our rooms had a persistent smell of mold and sewage. The bathrooms had chipped tiles, stained walls, and unhygienic drains, and the provided toiletries were of such low quality that they were...

“Too noisy guests”

“This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort...