Villor för Puerto Plata

“DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund...

“Muy linda pero el anfitrión nunca respondio”

“The Villa exceeded our family of 24 expectations. The support staff made our trip exceptional. The chef and food were excellent. Finally the being on the beach and having the breeze kept the temp pleasant. We would highly recommend it to families like ours.”

“Everything was great and Kristy and heather were readily available when I had questions!”

“Spacious indoors and outdoors. Pool was fun but no hot tub, 15 minute walk to beach on very steep roadway. Hot water was erratic and completely off for 2 days. Roof leaked badly in living/dining room during rain. Poorly equipped for cooking. Bad odor in kitchen, and downstairs bath. Spanish a must to communicate with staff. Many repairs made after our requests others left undone.”

“Overall we enjoyed our stay. The property itself is beautiful and we loved the layout of it. There was minimal wear and tear that could use some updating. The location is great and close to everything for the most part. Also the jacuzzi had issues a few times and we called maintenance to come out fix them a few times. The blower (bubbles) would only run for about 5 minutes at a time and shut off and we would have to wait about an hour to turn them back on again so that was unfortunate. Also...

“It had a beautiful view of the ocean very cozy and Romy”

“This has been a great experience! The host was very friendly and welcoming! I would highly recommend this Villa will be reserved in the next time!”

“The house was beautiful, staff were very friendly and the home was kept very clean. Lydia was very helpful with any questions that came up. Would definitely recommend if you like all inclusive resorts and having your own big space to enjoy while on vacation. ”

“Great communication with host ”

“We had a good stay overall and felt it was a good value for what we paid. There was a bit of a hiccup at check-in with not having a door code and the water being off initially, but everything was resolved. Overall, a solid stay.”