Apartment was just what we needed in Rome, at a good location close to everything. Unfortunately, our entry process was terrible. There are two key codes, one to an outside door and one to the apartment door. The property manager failed to provide us with outdoor key code. So we frantically continued to try to use the one code we had, until another tenant happened to be entering and let us in. Then, the key code for the apartment door did not unlock the apartment door. When we messaged and telephoned Davide, he did not immediately respond. We spent significant time in the apartment hallway, which was about 100 degrees, with all of our luggage clogging the area for other tenants, waiting for some response, and worrying that we would miss a scheduled sightseeing tour. Eventually Davide responded and remotely unlocked the apartment door. It was an unnecessarily stressful way to begin our visit to Rome. After that, we were able to come and go without trouble and the apartment met our needs. Better communication with the property manager would have ranked this apartment higher.