“Overall, the hotel itself was beautiful and my stay had some enjoyable moments, but the service and guest experience fell short in ways that shouldn’t happen at a property like this. Check-in was unnecessarily stressful because the staff initially couldn’t find my reservation and immediately told me I would need to call Expedia, even though the booking had already been confirmed. After an uncomfortable back-and-forth, it turned out the reservation was there all along and the issue was simply an...
“Overall, the hotel itself was beautiful and my stay had some enjoyable moments, but the service and guest experience fell short in ways that shouldn’t happen at a property like this. Check-in was unnecessarily stressful because the staff initially couldn’t find my reservation and immediately told me I would need to call Expedia, even though the booking had already been confirmed. After an uncomfortable back-and-forth, it turned out the reservation was there all along and the issue was simply an...
Lisandra