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"We had a very bad experience with the arrogant transfer lady on site. We wanted to be at least 2.5 hours earlier at the airport due to personal reasons. Jody the agent did not care. It was impossible to talk to her in a good manner. We called customer service and they was okey to give us an earlier transfer and booked it, we got confirmation online. When it was time for transfer the next day no one showed up. We had then to take taxi and payed 25 dollar for it"