Moorfields Eye Hospital NHS Foundation Trust

Very handy location, with great tube links to Heathrow and city. Lovely area, pretty streets. Lots of handy shops. Room was great, bigger than expected. Would happily stay again.

Our stay at the Grange Beauchamp was excellent! The location couldn’t be better! It is within a 5 minute walk to Russel Square Station on the Piccadilly Line, and a 5-7 minute walk to Holborn Station which has access to the Piccadilly and Central lines for the Tube. It is quiet, and safe, with parks close by, and right around the corner from The British Museum! The staff were lovely and helpful. They were always smiling and welcoming. Our room was very large, which was perfect for two adults and two teens. We didn’t feel like we were cramped and on top of each other. Our room was very clean and in good shape, with normal wear and tear. Best of all, it was cool because of the Air Conditioning! The room could have used a dresser for storage, though there were two closets for our things. We couldn’t have enjoyed our stay more.

The Grand Concerto Hotel (formerly Castleton Hotel per my credit card) has improved from what looked like a nightmare online. Great location near Paddington Station - perfect for travel and good value for the price. It looks really nice inside too - but the rooms are small so keep that in mind. The customer service, however, was seriously lacking. When I needed laundry info, staff said they don't offer it and claimed not to know any nearby places (Central Wash and Lilas are walking distance per Google). Worse was at 3 AM departure when my phone internet wasn't working (there was no trains running at this time, no taxis outside either) - not their fault, but I asked for a taxi number. They refused to help, saying "they don't do this." A staff member was watching videos on a laptop but wouldn't look up a taxi company. Most hotels would at least give you a phone number or call one for you. Had to walk to Paddington at 3 AM where security actually helped me. Nearly missed my flight. And again it is not their problem, but as a traveler this was something I never experienced at any accommodation. Staff handled basic requests like toilet paper fine but showed zero problem-solving skills for actual travel needs. The buffet was okay too, but there is also a good place called Mimo's across the street. Bottom line: Excellent location and price, but don't expect help beyond the absolute basics. Have backup plans ready and if you encounter a problem, try and solve it on your own.