2/10 Väldigt dåligt
Mikael B.
4 okt. 2023
Disappointment
I'm afraid we had exactly the same experience as the previous review. Booked the entire home. A few weeks prior our arrival we are informed there is only eight rooms (in italian), where I reply - no eleven rooms booked, no repsonse from the host. When settling the final payment I ask again what is happening and if I need to arrange more beds - no reply, they did give us a recommendation for a restaurant nearby...
When we arrive the third flat is not available - it's occupied by other guests!? Being old friends we decided to leave the subject for now, not to spoil our vacation, and agreed to share a few rooms.
Back home again I contacted the host, giving them an opportunity to rectify their mistake - no reply. I then contacted VRBO who first asked me to call the host, the same host that don't reply. They finally agreed to mail the host, who replied that as we managed to have a good tine in Rome saw no need to compensate?
Again sent a mail to VRBO and requested compensation, they tell me again to call the host directly.
As a traveller You are very vulnerable, have no real possibility to make claims without an agent or a proxy, that's what I thought VRBO was apparantly not.
Mikael B.
Bodde här 3 nätter i september 2023