Strandhotell i Puerto Morelos

“Habitación muy comoda”

“The staff was extremely rude and not accommodating what so ever. Upon Arival we were starving and had not had the opportunity to make any reservations st their restaurants and they could not make accommodations to get us in. We went to the concierge for assistance only to be told we need to download their app and make reservations that’s the only way to get into restaurants!! ”

“The hotelrooms are really old. We had so many issues with our room so they got a new one. First night the AC was so cold and could not change the temperature (talking about a temperature around 15 c). Next day the toilet was flooded with water coming from the ceiling. Third day at the new room the AC was not working at all. Food was generally good, breakfast one of the best I ever had. The French restaurant and the lobster house were both excellent. Avoid Flavour market (Spanish), worst paella...

“Overall a good place for 1 night for a reasonable price! We arrived late from Europe and needed a place to sleep before continuing our journey. We were a bit hungry and there was nothing to eat. We did understand that the kitchen was gonna be closed, but some snacks would have been nice to be able to have, for example crisps or nuts. The garden was very nicely decorated, the breakfast was nice, staff was friendly. Spacious room, smelled a bit damp and moldy though. Located next to noisy...

“Great stay. Great pool. Domingo and Erik were the 2 highlights of our trip. Domingo serves up amazing drinks at the SOS bar and Erik everyday in the boathouse gave beyond exceptional service. We ate everywhere on resort. Best spot was at license to chill. The 2 that require reservations were mediocre at best. The Italian place was good but the sauce was sweet when should be savoury. The steak house hostess was horrible and started our meal off on the wrong foot. The food was ok. The steak was a...

“Property is maintained cleaned at all times. The staff is friendly and helpful. Having the Privilege upgrade was the best thing we could’ve done as we have great perks. Specially getting a lounge pool chair easily and fast. Only thing we did not enjoy was the breakfast at the Privilege lounge. Our butler Elizabeth was amazing !”