Strandhotell i Puerto Morelos

“The room was not that clean when we arrived as there was kaakaa on the toilet seat. The staff spoke poor English. There was some exceptional service people at poolside only. The manager was arrogant and rude. The pools could have music but other than that, it was nice. The maintenance people were fast. The room service always forgot something also we put extra towels in the drawers only to find out that the room service took out the towels. They go through your drawers, just a warning to...

“Room was very clean, excellent food, drinks good, spa was very good. Our buttlers Alan and Carlos were the best, very attentive and friendly. One of the best experiences celebrating our anniversary.”

“The hotelrooms are really old. We had so many issues with our room so they got a new one. First night the AC was so cold and could not change the temperature (talking about a temperature around 15 c). Next day the toilet was flooded with water coming from the ceiling. Third day at the new room the AC was not working at all. Food was generally good, breakfast one of the best I ever had. The French restaurant and the lobster house were both excellent. Avoid Flavour market (Spanish), worst paella...

“Overall a good place for 1 night for a reasonable price! We arrived late from Europe and needed a place to sleep before continuing our journey. We were a bit hungry and there was nothing to eat. We did understand that the kitchen was gonna be closed, but some snacks would have been nice to be able to have, for example crisps or nuts. The garden was very nicely decorated, the breakfast was nice, staff was friendly. Spacious room, smelled a bit damp and moldy though. Located next to noisy...

“Extremely high value for money. Great little hotel with personal service. Cute village. Highly recommend. Great breakfast. Only minus the very looong wait to get the food at all times.”