Hotell nära Kukulcan Plaza-shoppingcentret

“Everything was amazing”

“This was a horrible vacation… There was no activities for me and my family to take part of.. It was not kid friendly, due to no activities on the resort.. Everything close down at 11pm, so me and my family had nothing else to do”

“Nice but aged property. Ordered food is good. Buffet is average. I don't write reviews but giving them a 2 star because of their business model. They are part of the "Palace" resorts and push memberships when you arrive and throughout your stay. Memberships= Timeshare. 80% of all chairs by the pool were reserved for Platinum "members". We had a total of 6 rooms including a governors suite. I had to go down at 7 AM and put personal items on second rate chairs by the pool or nothing would be...

“I have visited other Iberostar hotels in different countries, but I have never had such a bad experience as the one we had here. The staff at this hotel are not friendly at all, and the way they treat guests is terrible, at least based on my family's experience and mine. We had three rooms booked. It was my birthday, and when we arrived at the restaurants at 8:30 p.m., we were told they were already closed because of the lines. The young woman at the entrance had the worst attitude and treated...

“Great rooms and awesome staff! Bring dollar bills, as the staff deserves tips!”

“Rum och restauranger”

“yes, everything is great!”

“We stayed in Room Master Suite - the room was very old and needs some renovation and upgrading. Food was ok but they needs some more restaurants. Best food at the flor the sal. Italian restaurant was really bad. The location is the best, just wonderful and beach is awesome. ”