Hotell nära Puerto Ricos nationalkyrkogård

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Wonderful location, large space. Two paint points for us though : the street can be noisy at night - and toilet plumbing are not optimal ”

“Everything was great. Issues were we stayed for a while and didn’t get new towels, how to request TP if it was needed and how to get more garbage bags. People could see us showering from the steps up to the other room. Heard a few comments and laughter during shower time which made me aware we can be seen and confirmed you can still see. Also quiet time does not matter. Lot of screaming past 10pm. Almost to midnight of screaming from the pool. ”

“Nice hotel in Old San Juan. Staff was nice and the hotel is close to shopping and dining along with the cruise ports. Updates and clean.”

“Located in a safe and walkable location in Old San Juan, Casablanca Hotel was amazing as soon as we walked in. Great space on rooftops, rooms were uniquely decorated and clean. I would love to stay here again. I stayed in the suite with an accent room with two twin beds which was perfect for my family of 4”

“Hotellet låg extremt långt utanför stan och det var jättesvårt och dyrt att ta sig runt OM man inte har bil. Stranden var inte alls bra utan man får ta sig ca 30 minuter med bil till en mycket bättre eller gå 15 minuter till en som var helt okej. Killen i receptionen var dock extremt hjälpsam och erbjöd väldigt god service så tack vara han blev inte våra nätter där så tokiga trots allt.”

“Hotell med bra läge. Rent och fräscht överallt. Personalen mycket trevliga och hjälpsamma. Enda nackdelen vid bokning på Expedia är tillägg för frukost. När man kommer till restaurangen för att äta,får man först då besked om att det bara gäller continental frukost. Vill man ha av det varma så kostar det extra.”

“We have leak in our room and it was not fixed till we were staying.”

“Yes, didn’t used the parking”

“We book for 4 of is and the room we were given was a King with a pull out sofa. They told us it was out fault even though my confirmation says 2 queen beds. ”

“Nice stay. Varios places to eat nearby.”

“Bra område, rent rum. Stor skön säng. Enkelt checka in. Enkel men god frukost. ”

“love it.. close to everything ”

“The price was good. The room was clean and A/C worked well. We chose to stay both before and after our cruise and both rooms were very comfortable. On return, we had requested a 1st floor room for ease and it was greatly appreciated when this was provided. We would recommend staying here especially if going on a cruise since it's so close to the port and theire is tons of shopping/dinig options available. ”