Hotell med 5 stjärnor i Punta Cancún

“The hotelrooms are really old. We had so many issues with our room so they got a new one. First night the AC was so cold and could not change the temperature (talking about a temperature around 15 c). Next day the toilet was flooded with water coming from the ceiling. Third day at the new room the AC was not working at all. Food was generally good, breakfast one of the best I ever had. The French restaurant and the lobster house were both excellent. Avoid Flavour market (Spanish), worst paella...

“Room was excellent and clean. Sunday lunch was not attended well as none of the waiter came back to enquire if we needed anything else, we were trying to call them to place additional orders and they were ignored. ”

“Top tier customer service and beautiful design. Definitely going back. ”

“It was a very unique experience. All staff was amazing!”

“This hotel has pretty much everything you need and may want. Clean, spacious, on the water, multiple options for food, drinks, and play. Top tier and a wonderful experience especially Jack from vacation makers. He speaks 4 languages fluently. I definitely will be back”

“Vi älskade hotellet. Rummet va stort och väldigt trevligt med både bord och stolar samt en soffa. Balkongen är rymlig även den där finns gott om plats både till sittplats men även egen privat bubbelpool. Personalen är för det mesta väldigt trevliga och hjälpsamma. Serenity club va verkligen kanon, man har tillgång till 2 extra restauranger samt ett eget pool område. Maten är bra för att vara ett all-inclusive resort och vi gillade framförallt Satsu och Olios. Buffén däremot bör...

“The room was clean and bright. The beds were soft and dreamy. The staff were all so kind and cheerful. A lit of them would greet us with a hola. ”

“Good”