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“Good”

“Good location. Stylish design. The pool was closed due to renovation. Slightly loud room from the main road outside. Friendly staff.”

“Safe secure clean and comfortable ”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“Snabb och effektiv incheckning. ”

“The staff were very professional, friendly, and helpful. The breakfast was amazing and the staff were great as well. The only downside is that the room was not clean at all. The shower was very dirty and kitchen countertops were not cleaned.”

“Room Clean. Staff responsive ”

“Excelent service. Christiana was great and helpful as always”

“Great!”

“Easy and secure parking. very serene environment and host (Betty) was super.”

“Very bad Service”

“ Let me tell you about Mavis, your amazing host. 🏡✨ Mavis is an absolute gem! From the moment I met her, her kindness and sincerity shone through. She truly cared about making us feel special and went above and beyond. One thing that really stood out about Mavis was her dedication. She took the time to listen to my needs and preferences, making sure to understand exactly what I want. She’ll answer your call or respond to your text so quickly, no matter the time. Throughout the entire...

“The restraint was closed, had to eat dinner in basement, it was a poor value at $450 per night”

“The room was clean. It's a nice place to stay”

“Room was clean and check in was great! Will always be back.”