Resorter i Cozumel

“We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.”

“Beautiful property right on the beach”

“The hotel is beautiful and the pools were very clean and well maintained. The grounds were very well kept and they attempted to clean up the sargassum best they could given the circumstances. However, the food was far below expectation. We frequently struggled to find something to eat and items on the buffet were cold despite being there the second that it opened. Room service was sparse with only a few items to choose from- but they have an excellent app for ordering and seeing what was going...

“Resort super fint med rummen känns gamla”

“Todo bien”

“Ok mellanklasshotell, långa avstånd mellan restauranger, pooler och stranden. Maten var medioker, Mycket var slitet, och ogenomtänkt. Rummen förhållandevis rymliga men stank mögel, vilket inte var så märkligt med tanke på att de var genomfuktiga konstant, allt var blött, kläder, papper etc. De var fuktiga till den grad att marmorgolvet i alla rum och på balkongerna (flera sällskap) konstant var livsfarligt blöta, jag vet inte hur många gånger barnen föll ordentligt och slog sig gula och blå, ett...

“Fantastiskt hotel. Våra rum var fantastiska men hade inte varit alls lika nöjd om jag hamnat i djungelrumnen. God mat, trevlig personal och vacker strand. Roligt att göra utflykter till närområdet. Funkade bra med vanlig taxi men fråga om priset först. ”

“As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen...