“We returned home one day to discover a stranger in our apartment. After contacting the host, we were told that we had to lock an internal door as it was a shared laundry space that was in our apartment. This was news to us. It is advertised that we would have exclusive use of the apartment. All this was not conveyed to us at the time of booking. We had left the apartment with our passports, money and expensive tech equipment believing it was secure. Part of the exclusive use deal included the...
“We returned home one day to discover a stranger in our apartment. After contacting the host, we were told that we had to lock an internal door as it was a shared laundry space that was in our apartment. This was news to us. It is advertised that we would have exclusive use of the apartment. All this was not conveyed to us at the time of booking. We had left the apartment with our passports, money and expensive tech equipment believing it was secure. Part of the exclusive use deal included the...
Susan C.