6/10 Okej
Hans Mikael
7 juli 2025
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Let’s start with the good: the staff were always friendly. Check-in was smooth, and we could go straight to the room thanks to the Sonder app.
Now for the bad. On our first morning, we discovered that the toaster basically caused a fire—it completely incinerated the bread due to a malfunction. When we later tried to heat up a store-bought pizza, the oven didn’t work either. I reported the issue, and they said a technician would come by, but no one showed up. The following day, a technician finally arrived and said the oven needed to be replaced. I naively assumed it would be done quickly. But throughout our entire 6-night stay, nothing was done about the toaster or oven.
As a result, we had to throw out food we had planned to cook—worth around $65. Not a single apology or compensation from Sonder Marriott.
The area was loud and felt unsafe. Luckily, we had a room on the 11th floor; otherwise, we wouldn’t have gotten a wink of sleep. I do not recommend Sonder The Craftsman—paying guests are treated with total disregard and an uncaring attitude.
Hans Mikael
Bodde här 6 nätter i juli 2025
