Gårdshotell för Turkiet

"We had a cockroach in the one morning we woke up. Brought it up with both reception and customer relations. The receptionist said she would send someone to clean and sanitise the room. It was done but no further dialog, change of room or any compensation took place despite of another approach from our side to customer relations. He seemed to ”care” more than the receptionist and took notes but the hotel did not take any further actions. With kids in the room, this has clearly affected the whole experience very negatively where we noticed a huge lack of service mind in the staff and hotel management. A luxury hotel on the paper with great potential, but a very bad experience.."

"Absolutely beautiful entrance, surrounded by pink and purple flowers that give a luxurious first impression. The staff at the entrance were friendly and professional, and the same goes for the reception team – we felt truly welcomed right away. We stayed in a Skyline Suite on the fourth floor, which was just the right size for a family of two adults and two children. The room was fresh, modern, and well laid out. Since we arrived quite late (around 8:30 PM), we asked about food options and were recommended to visit the Urban Chic Lounge on the 10th floor. There we met a guy working at the buffet – incredibly friendly, helpful, and informative. It made a great impression. When we got to the room, we noticed one bed was missing, but the staff came immediately after we called and fixed it quickly and professionally. Excellent service! Just a few days ago, we stayed at Rixos Downtown Antalya, where the staff were cold, unfriendly, and barely spoke English. The hotel was overcrowded and still charged premium prices – around €2400 per night for our room. It was a disappointing experience. This hotel, on the other hand, cost less than half and offered a much better stay. The rooms were fresher, and the staff far more professional and welcoming. I can honestly say that this hotel exceeded our expectations. Highly recommended – we will definitely come back! 10 out of 10. "

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"Trevligt, Plus: Mycket bra utbud i restaurangen för att vara All-Inc, Mycket trevlig personal, Bra rum. Minus: Hissen till Havet funkade sådär, Hissarna i huset behöver en uppdatering av programvaran, otroligt långsamma och osynkade. Kl 11, Mån & Fre är det Skumparty i 30min, musiken spräckrt trumhinnor och ingen verkade road. Skumparty passar nog bättre på kvällen... +++ Ali o Natalie i poolbaren!!"

"Det jätte fint hotell mycket snäll personal mycket trevligt hotell Mycket bra mat dem har jätte goda frukost jag älskar denna hotell "

"Our stay at Elite World Grand was overall lovely, the hotel is elegant, the rooms are spacious and clean, and the housekeeping was excellent. We really enjoyed the peaceful atmosphere and beautiful interior. One of the absolute highlights was the breakfast, it was truly wonderful, with a wide variety of fresh and delicious options that we looked forward to every morning. The only downside was the experience before arrival. We had contacted the hotel to help us arrange a taxi from the airport, and although they initially responded, the communication eventually stopped completely. We were left without clear information and had to arrange a taxi on our own last minute, which was quite stressful after a long trip. That said, once we arrived, everything went smoothly and we had a pleasant stay. With just a bit more consistency and follow-through in their guest communication, especially before check-in, the hotel could offer an even more seamless experience. "

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"Det var en fint Hotel med trevliga personal. Och allt var rent och fint.❤️❤️❤️ Jag rekommenderar."

"Fick väldigt bra välkomst från Onur och Ersa för super trevligt välkomst-överraskningar 😊🙏 Var nöjd med helheten utom underhållningen. Inte anpassad till Europeiska gästerna. Få sitt platser, dvs inte okej att ha så få platser och måste stå!!! Samt litet lokal för undervåningen, högt ljud orsakad att många avstod underhållningen. Nöjd med allt, även super trevlig och bra service av Ozkan på Restaurang. VÄLDIGT MISSNÖJD MED UNDERHÅLLNING TEAMET!!!!"