Semesterboende i Mexiko och Centralamerika

"Stort fint hotell med fantastiskt poolområde. Hotellet är lyxigt men i behov av viss renovering. Restaurangerna använder väldigt mycket plast och envisas med att ge oss plastsugrör hela tiden trots att man inte bett om dem. Mexikanska restaurangen La Joya är mkt bra. Fiskrestaungen Isla Contoy har tyvärr inte bra mat. Hotellet är 4 stjärnor ej 5. Väldigt dyrt hotell även om det är all-inclusive. På amerikanskt vis förväntas det att man som gäst har med sig dollarsedlar och sticker till personalen så fort de visar sig. Utan dricks ingen service."

"The hotel staff were helpful but it felt like they were not glad to do their job! Checking in was not a good experience at all because when I asked my questions, front desk staff was uninterested to answer. Her English was not good and we had some communication problems. After a very long flight from Europe I did my best to smile and show understanding, but she answered my questions in a way that it’s my problem that I don’t understand her strange English. The bellboy acted strangely as well. He showed a very sad and twisted face when we changed the room and said why we didn’t inform him if we weren’t happy with the first room! I explained kindly that as far as I know it is the front desk job to change room and not the bellboy and I thanked him for the help, but he overpassed us and rushed to our room before us and left our luggage there and disappeared! So strange and unprofessional! The room was good, but the housekeeping not acceptable because they were stingy to leave enough towels. It seemed as if the folded towels were clean but they had some moist and I was suspicious that it was same towel that I used for three days. They just folded it and put it there as if it is a new one. I understand that it is better for our planet to minimize washing, but it is not acceptable to fold a moist towel and show it as if it’s new. This hotel uses too much perfume and it’s not good for people with allergies. Good variety of food. Great pools, excellent beach and good room service."

"Perfekt läge, väldigt trevlig personal och hög standard."

"Ett speciellt hotell, väldigt trevligt! Kanon rum med riktigt sköna sängar, bra restaurang men frukosten och lokalen kunde vara bättre."

"Nice hotel and good lication in an old MX style, there are some upgrades done and some ongoing. You walk 500 m to and you will find restaurants and bars. Rooms are decent size and had a garden view on mine. Wi-Fi went on and off. Gym is ok. Would be nice if they could have bf you could book with br included, there was never an offer on hotels.com."